Total Quality Management Quiz (Quality, Customer, Based)
A clean hotel room fits which class of customer requirements?
"Viewing a McDonald's restaurant as composed of order taking/cashier, grilling and food preparation, drive through, purchasing, and training processes is an example of: "
A consumer evaluates the quality of automobiles based on the average number of defects per vehicle found during the first 90 days of ownership. This consumer is using which of the following definitions of quality?
Quality is defined by the customer is
Quality loss function utilizes all of the following costs except
Inspection, scrap, and repair are examples of
Which of the following is true about ISO 14000 certification?
A successful TQM program incorporates all of the following except
Based on his 14 Points, Deming is a strong proponent of
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