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Customer Markets Competitors Quiz
That people use products, brands, and services as a means of self-expression reflects which aspect of the cultural environment?
people’s view of others
people’s view of themselves
people’s view of organizations
people’s view of nature
Companies have recently recognized that “Spirituality is in.” This recognition and the corresponding marketing strategy built around it is a reflection of which of the following views?
people’s view of others
people’s view of themselves
people’s view of the universe
people’s view of nature
A management perspective in which the firm takes aggressive actions to affect the publics and forces in its marketing environment rather than simply watching and reacting to them is called a(n):
marketing management perspective.
global action perspective.
environmental management perspective.
public management perspective.
Whenever possible, smart marketing managers will take a _____________ rather than ___________ approach to the marketing environment. (Choose the best combination available.)
reactive/proactive
proactive/reactive
conciliatory/proactive
commanding/submissive
The microenvironment is the actors and forces outside marketing that affect marketing management’s ability to develop and maintain successful transactions with its target customers.
False
True
The microenvironment for most firms consists of the company itself, suppliers, marketing channel firms, customer markets, competitors, and publics.
True
False
The macroenvironment for most firms consists of the company itself, suppliers, marketing channel firms, customer markets, competitors, and publics.
False
True
Under the marketing concept, top management, finance, research and development,purchasing, manufacturing, and accounting must “think consumer,” and they should work in harmony to provide superior customer value and satisfaction.
True
False
Suppliers are firms and individuals that provide the resources needed by the company to produce its goods and services.
True
False
A good illustration of a marketing intermediary would be stock brokerage firm.
False
True
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