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Product This Quiz

Which of the following best describes the ISO 9000 standards?

A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand name products. This scenario illustrates which of the following definitions of quality?

During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of which of the following?

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

A fishbone diagram is also known as a

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

Which of the following is true regarding control charts?

Which of the following is not a typical inspection point?

"A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first ""shot"" at solving the problem? "

TQM refers to _____.

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