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S Ability Quiz

Pareto charts are used to

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

The process improvement technique that sorts the "vital few" from the "trivial many" is

" If a sample of parts is measured and the mean of the measurements is outside the control limits the process is "

When a sample measurement falls inside the control limits, it means that

The goal of inspection is to

Poka-yoke is the Japanese term for

"A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality? "

_____ is a company's ability to perform in one or more ways that competitors cannot or will not match.

_____ is when a company works continuously with its large customers to help improve their performance.

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