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Total Quality Management Quiz

True customer needs and expectations are known as:

At the organizational level, quality concerns should center on meeting the requirements of the:

The critical components of service system quality are:

Which of the following can be considered as customers of the higher education system:

The Deming Prize was established in which country?

Which of the following is not one of the major categories of costs associated with quality?

All of the following costs are likely to decrease as a result of better quality except

ISO 9000 seeks standardization in terms of

Total Quality Management emphasizes

"Kaizen" is a Japanese term meaning

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